We hope to have another opportunity to welcome you back to Divi Southwinds where our team will endeavor to give you a wonderful holiday experience. Guest satisfaction is of utmost importance to us. Once again thank you for sharing a positive review, we are sorry that we have not met or exceeded your expectations in certain aspects of your stay or had the chance to address any concerns while you were with us. This information is also usually communicated at orientation, please accept my sincerest apologies if this was not the case, we will continue to train our staff on meeting guests expectations an exceeding them. Due to our new protocols we have removed the equipment where possible from those areas and have implemented a reservation system at the Front Desk so we may ensure their sanitization after each use. We are surprised and extremely sorry that you have not had an opportunity to use some of our facilities due to absence of equipment. We appreciate your positive review on our convenient location, our pools and facilities. Danica Sealy, Owner at Divi Southwinds Beach Resort, responded to this review Responded AugDear V573XZtomn We are never happy when we read that we have not met or exceeded the expectations of our guests and it comes as a great surprise, the report of your experience with our staff and the efforts to sell times share. Dear Kaiser30 Thank you for choosing Divi Southwinds Beach Resort as your holiday destination and for taking the time to share a review on your stay with us.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |